Refund policy

Mattress Trial and Return Policy

At Beyond-Sleep, we are committed to ensuring your complete satisfaction with our products. We understand that choosing the perfect mattress can be a significant decision, and we want to make it as risk-free as possible for you. That's why we offer a 60-night home trial for our mattresses, which includes a 30-night adjustment period.


60-Day Home Trial for Mattresses:

If, within 60 nights from the date of delivery, you find that your mattress does not meet your comfort preferences or sleep needs, you are eligible to return it for a refund. We want you to experience the best sleep possible, and your satisfaction is our priority.

30-Day Adjustment Period:

During the first 30 nights of the 60-night home trial, we encourage you to use and adjust to your new mattress fully. We believe that it may take some time for your body to adapt to a new sleeping surface. If, after this adjustment period, you are still not satisfied, you can proceed with the return process.
A return request for a mattress that has been opened can be initiated no sooner than 30 nights following the delivery date. It's important to note that the deadline for making a return request for an opened mattress is no later than 60 nights after the delivery date.

Return Eligibility

  • The 60-night home trial and 30-night adjustment period are applicable only to mattresses.
  • To be eligible for a full refund, the mattress must be in good condition and free from damage.
  • Unopened mattresses qualify for our standard return policy.

Return Process

  1. You have the flexibility to cancel an order at any point before it enters the processing phase for a full refund.
  2. To initiate a return under the 60-night home trial, please contact our customer support team within 60 nights of receiving your order. They will provide you with instructions on how to proceed. Add phone number or email.
  3. During the 30-night adjustment period, we encourage you to reach out to our customer support team if you have any questions or concerns about your mattress or its comfort. We will provide suggestions for improving your comfort experience wherever possible.
  4. If, after the 30-night adjustment period, you still wish to return the mattress, you may work with our customer support team to arrange the return of the mattress. You must submit all required information and documentation requested by our customer support team to complete your return.
  5. Once we receive the returned mattress and inspect it for any damage, and we have received all required documentation, we will process a refund to your original payment method within 10 business days, excluding any fees for shipping, premium delivery services, state-based recycling fees, and/or promotional value.
  6. Refunds will be processed via the original payment method. If you made a purchase using a promotional code, please note that the monetary value of the code will not be reimbursed or applied as credit in the event of a return of all or any of the products.

Exclusions

The 60-night home trial and 30-night adjustment period do not apply to adjustable bases or other products, which are covered under our standard return policy for unopened products.
Products shipped outside of the contiguous United States are not eligible for return.
We reserve the right to limit the number of return attempts for any product to ensure that our return policy is used responsibly and fairly. Excessive returns may result in restrictions on future return requests.
Customers may return a maximum of two (2) of each particular product per initial order, as validated by customer name or shipping address. We encourage you to try a product first to ensure it meets your needs and preferences before purchasing in bulk. If you find that the product is not suitable for your requirements, we are happy to process returns for up to two of each product type following the above terms and conditions.
Unless you are requesting a product exchange because of a manufacturing defect or warranty claim, exchanges will be treated as return and refund requests, following the procedures outlined above. Once you have returned the product intended for exchange, you may proceed to place an order for the replacement item. Please keep in mind that you are entitled to request only one exchange. It's important to note that no refunds will be issued for shipping fees or for the White Glove Service.


Warranty and Quality Assurance

We stand behind the quality and craftsmanship of our products. If you encounter any issues with your mattress beyond the 60-night home trial and 30-night adjustment period, please refer to the warranty information provided with your purchase or contact our customer support team for assistance.
We believe that our 60-night home trial, including the 30-night adjustment period, will help you make the right choice when it comes to your sleep comfort. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing Beyond-Sleep, and we hope you enjoy the peace of mind that comes with our extended trial period.

Standard Return Policy
(applicable for all non-mattress items and unopened mattresses)

Return Eligibility:

  • Unopened Products: Unopened products may be eligible for return within 30 days from the date of delivery. The products must be in their original, unopened packaging to qualify for return.
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team immediately to initiate a warranty claim or resolution process. We will work diligently to address the issue promptly.

Return Process:

  • To initiate a return or report a defective/damaged product, please contact our customer support team within 30 days of receiving your order. They will provide you with further instructions and guide you through the process.
  • For unopened products, Beyond-Sleep will help to arrange the return shipping and associated costs. Please ensure that the products are securely packaged to prevent any damage during transit.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@beyondsleeptech.com.

Exclusions:

  • Mattresses fall within our 60-night worry free sleep trial. For additional details, reference the sleep trial terms and conditions.
  • We do not accept returns for non-mattress items based on a change of mind or exchanges due to comfort reasons. Please consider your purchase carefully before making a decision.

Warranty and Quality Assurance:

  • We stand behind the quality and craftsmanship of our products. If you encounter any issues with your mattress or adjustable base, please refer to the warranty information provided with your purchase or contact our customer support team for assistance.